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<h2 id="isPasted">Faulty Item Received? Here&#x2019;s What to Do</h2>We sincerely apologize for the inconvenience. Please follow these steps to resolve the issue quickly:<h4 id="1-document-the-issue">1. Document the Issue</h4><ul><li>Take clear photos/videos of:<ul><li>The defect/damage</li><li>All included parts/accessories</li><li>Original packaging with labels</li></ul></li></ul><h4 id="2-contact-our-support-team-immediately">2. Contact Our Support Team Immediately</h4>Email: <a href="https://mailto:global.clientcare@acejpn.com/" target="_blank" rel="noreferrer" style=" text-decoration: none;">global.clientcare@acejpn.com</a> Live Chat: <a target="_blank" rel="noreferrer" style=" text-decoration: none;">Available on our website</a>Include in your message:<ul><li>Your order number</li><li>Detailed description of the fault</li><li>Attached photo/video evidence</li></ul>

We sincerely apologize for the inconvenience. Please follow these steps to resolve the issue quickly:. Take clear photos/videos of:. The defect/damage. All included parts/accessories. Original packaging with labels. Email: global.clientcare@acejpn.co

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Faulty ItemsUpdated 4 days ago

Faulty Item Received? Here’s What to Do

1. Document the Issue

2. Contact Our Support Team Immediately