My order has been declined – do I need to place a new order?Updated 10 days ago

If your order was declined, it usually means the payment couldn’t be processed. In this case, the order is not confirmed and no payment has been taken.

Yes, you will need to place a new order.
Before doing so, please:

• Double-check your payment information

• Make sure your card is valid and has sufficient funds

• Try using a different payment method or browser if needed

If you continue to experience issues, please contact our customer support. We’re here to help!