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<p>No returns or exchanges are accepted for discounted items. Only exchanges due to product defects are possible. If you have received the wrong item, please contact us immediately at <span data-teams="true" id="isPasted">global.clientcare@acejpn.com</span></p>

No returns or exchanges are accepted for discounted items. Only exchanges due to product defects are possible. If you have received the wrong item, please contact us immediately at global.clientcare@acejpn.com

Can I return a product that was bought during a sale?

FAQs

Returns & Exchanges

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Can you change the amount of my invoice?

Why was my order canceled?

Faulty Items

I'm shopping from a country different from the shipping destination. Why is the price different at checkout?

Why are prices higher for China-origin items shipped to the United States compared to other locations?

I can’t delete an item from my cart. What should I do?

I signed up for the newsletter but haven’t received the coupon. What should I do?

Online Purchase

How fast is the delivery?

Refusal of Delivery

I cannot find my country on the country selector. Can I still order from you?

Where do you ship my order from?

I received a damaged item

Missing items

What happens if my order is rejected by Chinese customs?

Do you ship to Japan or offer in-store pickup in Japan?

Shipping & Delivery

What should I do if the courier asks me to pay taxes and duties?

Do I need to pay taxes and duties to the courier upon delivery?

Customs & Taxes

Can you check the availability of a product in a local store?

How can I be notified if the product I want is back in stock?

Stock

What is the return policy?

Do I have to bear the return shipping costs?

What are the estimated return shipping costs? Are they similar to the shipping fee quoted on the website for orders below the free shipping threshold?

Can I return a product that was bought during a sale?Updated 25 days ago