Returns and exchanges must be initiated within 7 days of receiving your order, and items must be returned within 30 days from the purchase date (excluding any customs-related delays for returns from outside Japan).All items must be in their original,
No returns or exchanges are accepted for discounted items. Only exchanges due to product defects are possible. If you have received the wrong item, please contact us immediately at [email protected]
Yes, you are responsible for the return shipping costs. You will need to contact your preferred courier with tracking service to arrange the return shipment, unless the product is defective or you received the wrong item.
Please contact your preferred courier with tracking service for a quote. The shipping fee displayed on the website under the free shipping threshold is not indicative of the actual return shipping costs. We can arrange a return label for you, but the
Return Window: Request a return within 7 days of delivery. Condition: Items must be unused, unwashed, with all tags & packaging. Non-Returnable:. Sale/discounted items. Free gift promotions. Packing cubes & suitcase covers (hygiene reasons). ⚠ Requir
Processing Time: 3–7 business days (once we inspect and approve the return). Refund Method:. Original payment (credit card, PayPal, etc.). Store credit (issued immediately if chosen). Note: Some banks/payment providers may take longer to post the ref
What Should I Do If I Receive a Defective Product?. We take great care to inspect all items before shipping. However, if you receive a defective item or an item that is different from what you ordered, please contact the ACE Online Store team via the
Please follow the steps below:. Find a local repair centerVisit our official service page to see if there’s a repair center in your area:👉 https://www.acejpn.com/service/. No repair center near you?If your location isn’t listed, please fill out the