Returns and exchanges must be initiated within 7 days of receiving your order, and items must be returned within 30 days from the purchase date (excluding any customs-related delays for returns from outside Japan).All items must be in their original,

<ul><li>Returns and exchanges must be initiated within 7 days of receiving your order, and items must be returned within 30 days from the purchase date (excluding any customs-related delays for returns from outside Japan).</li><li>All items must be in their original, unused condition with tags attached.</li><li>All accessories originally included (e.g., cases, user manuals, spare parts) must be returned.</li><li>Returns or exchanges are not accepted for discounted items or orders with free gift promotions.</li><li>If your final purchase amount falls below the free shipping threshold after a return, the original shipping costs will be deducted from your refund (unless you opt for a cash coupon refund, in which case shipping costs will not be deducted).</li><li>You are responsible for all return/exchange costs, including return shipping, duties, and taxes.</li><li>For health and hygiene reasons, certain items (such as packing cubes and suitcase covers) cannot be returned.</li><li>Damages to the exterior from customs inspections are not covered. For more details, please <a href="https://www.ace-bags.com/default/returns.html" rel="noopener" target="_blank">learn more</a>.</li></ul>

What is the return policy?

No returns or exchanges are accepted for discounted items. Only exchanges due to product defects are possible. If you have received the wrong item, please contact us immediately at ace@lingble.com.

No returns or exchanges are accepted for discounted items. Only exchanges due to product defects are possible. If you have received the wrong item, please contact us immediately at ace@lingble.com.

Can I return a product that was bought during a sale?

Yes, you are responsible for the return shipping costs. You will need to contact your preferred courier with tracking service to arrange the return shipment, unless the product is defective or you received the wrong item.

Yes, you are responsible for the return shipping costs. You will need to contact your preferred courier with tracking service to arrange the return shipment, unless the product is defective or you received the wrong item.

Do I have to bear the return shipping costs?

Please contact your preferred courier with tracking service for a quote. The shipping fee displayed on the website under the free shipping threshold is not indicative of the actual return shipping costs. We can arrange a return label for you, but the

Please contact your preferred courier with tracking service for a quote. The shipping fee displayed on the website under the free shipping threshold is not indicative of the actual return shipping costs. <h4 id="isPasted">Need a Prepaid Label?</h4>We can arrange a return label for you, but the cost will be&#xA0;deducted from your refund. Contact us at&#xA0;<a href="https://mailto:global.clientcare@acejpn.com/" target="_blank" rel="noreferrer" style=" text-decoration: none;">global.clientcare@acejpn.com</a> to request this option.

What are the estimated return shipping costs? Are they similar to the shipping fee quoted on the website for orders below the free shipping threshold?

Return Window: Request a return within 7 days of delivery. Condition: Items must be unused, unwashed, with all tags & packaging. Non-Returnable:. Sale/discounted items. Free gift promotions. Packing cubes & suitcase covers (hygiene reasons). ⚠ Requir

<h3 id="isPasted">How to Return Your Order</h3><h4 id="1-check-return-eligibility">1. Check Return Eligibility</h4><ul><li>Return Window: Request a return within 7 days of delivery</li><li>Condition: Items must be unused, unwashed, with all tags &amp; packaging</li><li>Non-Returnable:<ul><li>Sale/discounted items</li><li>Free gift promotions</li><li>Packing cubes &amp; suitcase covers (hygiene reasons)</li></ul></li></ul><h4 id="2-notify-us-first">2. Notify Us First</h4>&#x26A0; Required Step: You must email us at <a href="https://mailto:global.clientcare@acejpn.com/" target="_blank" rel="noreferrer" style=" text-decoration: none;">global.clientcare@acejpn.com</a> or message via live chat before shipping your return.<ul><li>Include:<ul><li>Order number</li><li>Item details</li><li>Reason for return</li></ul></li></ul>Returns shipped without prior approval will be refused and sent back to you.<h4 id="3-pack--ship-your-return">3. Pack &amp; Ship Your Return</h4><ul><li>Include the original invoice and all accessories</li><li>Use a tracked shipping method with signature confirmation</li><li>Label package: &quot;Return shipment to Japan&quot; + invoice number</li><li>Email us your tracking number</li></ul>&#xA0;Return Shipping Costs:<ul><li>Our mistake (wrong/defective item): We cover costs</li><li>Your decision (e.g., wrong size): You pay return shipping + any customs fees</li></ul><h4 id="4-receive-your-refund">4. Receive Your Refund</h4><ul><li>Processing Time: 3-7 business days after we receive your return</li><li>Options:<ul><li>Original payment method (shipping fees deducted if order no longer qualifies for free shipping)</li><li>Store credit (no deduction for original shipping)</li></ul></li></ul>Tip: Refunds may take up to 30 days to appear in your account. Contact us if you don&#x2019;t see it by then.

How can I return my order?

Processing Time: 3–7 business days (once we inspect and approve the return). Refund Method:. Original payment (credit card, PayPal, etc.). Store credit (issued immediately if chosen). Note: Some banks/payment providers may take longer to post the ref

<h3 id="isPasted">Refund Processing Timeline</h3><h4 id="1-after-we-receive-your-return">1. After We Receive Your Return</h4><ul><li>Processing Time: 3&#x2013;7 business days (once we inspect and approve the return).</li><li>Refund Method:<ul><li>Original payment (credit card, PayPal, etc.)</li><li>Store credit (issued immediately if chosen).</li></ul></li></ul><h4 id="2-when-will-you-see-the-money">2. When Will You See the Money?</h4><table><thead><tr><th>Payment Method</th><th>Estimated Refund Time</th></tr></thead><tbody><tr><td>Credit/Debit Card</td><td>5&#x2013;10 business days (after processing)</td></tr><tr><td>PayPal</td><td>3&#x2013;30 business days</td></tr><tr><td>Bank Transfer</td><td>7&#x2013;30 business days (varies by bank)</td></tr><tr><td>Store Credit</td><td>Instant (emailed after approval)</td></tr></tbody></table> Note: Some banks/payment providers may take longer to post the refund&#x2014;contact them if you don&#x2019;t see it after 30 days.<h4 id="3-delays-heres-why">3. Delays? Here&#x2019;s Why</h4><ul><li>Missing tracking info: We can&#x2019;t process refunds for unconfirmed returns.</li><li>Incomplete returns: Tags removed, items used, or missing parts.</li><li>International transactions: Currency conversion or bank delays.</li></ul><h4 id="4-need-help">4. Need Help?</h4>If your refund hasn&#x2019;t arrived after&#xA0;30 days: Email: <a href="https://mailto:global.clientcare@acejpn.com/" target="_blank" rel="noreferrer" style=" text-decoration: none;">global.clientcare@acejpn.com</a> Live Chat: Available on our website

How long does it take for a refund to be issued?

What Should I Do If I Receive a Defective Product?. If your order arrives damaged, faulty, or not as described, follow these steps:. Check for visible damage or defects. Test the product (if applicable) to confirm the issue. Keep all original packagi

What Should I Do If I Receive a Defective Product?If your order arrives damaged, faulty, or not as described, follow these steps:<h3 id="1-inspect-the-product-immediately">1. Inspect the Product Immediately</h3><ul><li>Check for visible damage or defects.</li><li>Test the product (if applicable) to confirm the issue.</li><li>Keep all original packaging, tags, and receipts.</li></ul><h3 id="2-contact-customer-support">2. Contact Customer Support</h3><ul><li>Reach out to the seller or retailer as soon as possible.</li><li>Provide:<ul><li>Order number &amp; purchase date</li><li>Clear photos/videos of the defect</li><li>A brief description of the problem</li></ul></li></ul><h3 id="3-request-a-resolution">3. Request a Resolution</h3>Most companies will offer one of the following:<ul><li>Replacement &#x2013; A new, working product.</li><li>Refund &#x2013; Full reimbursement (may take 7&#x2013;30 business days).</li><li>Repair &#x2013; If covered under warranty (common for electronics/appliances).</li></ul><h3 id="4-return-the-product-if-required">4. Return the Product (If Required)</h3><ul><li>Follow the seller&#x2019;s return instructions.</li><li>Use tracked shipping and keep proof of return.</li></ul><h3 id="5-escalate-if-unresolved">5. Escalate If Unresolved</h3>If the seller does not respond or refuses to help:<ul><li>Dispute the charge via your payment method (credit card/PayPal).</li><li>File a complaint with consumer protection agencies (FTC, BBB, or local authorities).</li></ul>

Returns & Exchanges