What is the return policy?Updated a month ago
- Returns and exchanges must be initiated within 7 days of receiving your order, and items must be returned within 30 days from the purchase date (excluding any customs-related delays for returns from outside Japan).
- All items must be in their original, unused condition with tags attached.
- All accessories originally included (e.g., cases, user manuals, spare parts) must be returned.
- Returns or exchanges are not accepted for discounted items or orders with free gift promotions.
- If your final purchase amount falls below the free shipping threshold after a return, the original shipping costs will be deducted from your refund (unless you opt for a cash coupon refund, in which case shipping costs will not be deducted).
- You are responsible for all return/exchange costs, including return shipping, duties, and taxes.
- For health and hygiene reasons, certain items (such as packing cubes and suitcase covers) cannot be returned.
- Damages to the exterior from customs inspections are not covered. For more details, please learn more.