Back to Shop

<p>Yes, you are responsible for the return shipping costs. You will need to contact your preferred courier with tracking service to arrange the return shipment, unless the product is defective or you received the wrong item.</p>

Yes, you are responsible for the return shipping costs. You will need to contact your preferred courier with tracking service to arrange the return shipment, unless the product is defective or you received the wrong item.

Do I have to bear the return shipping costs?

FAQs

Returns & Exchanges

PROTECA Warranty

Other Brand Products

Warranty

Shipping Information

Free Shipping Threshold & Shipping Fees

Shipping

My order didn’t go through. What can I do?

My order has been declined – do I need to place a new order?

Why should I set up an account?

How do I redeem a coupon code?

Can I change my order after it is placed?

Can I choose the currency that I prefer?

What forms of payment does ACE accept?

When will my credit card be charged?

How do I reset my account password?

How can I receive the latest news and updates?

How can I unsubscribe from the newsletter?

How can I cancel my order?

How do I order online at ACE Global?

Can you change the amount of my invoice?

Why was my order canceled?

Faulty Items

Online Purchase

How fast is the delivery?

I cannot find my country on the country selector. Can I still order from you?

Where do you ship my order from?

Refusal of Delivery

Shipping & Delivery

What should I do if the courier asks me to pay taxes and duties?

Do I need to pay taxes and duties to the courier upon delivery?

Customs & Taxes

Can you check the availability of a product in a local store?

How can I be notified if the product I want is back in stock?

Stock

What is the return policy?

Can I return a product that was bought during a sale?

What are the estimated return shipping costs? Are they similar to the shipping fee quoted on the website for orders below the free shipping threshold?

How can I return my order?

How long does it take for a refund to be issued?

What should I do if the product I have just received seems defective?

Do I have to bear the return shipping costs?Updated a month ago