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<p id="isPasted"><strong>What Should I Do If I Receive a Defective Product?</strong></p><p>We take great care to inspect all items before shipping. However, if you receive a defective item or an item that is different from what you ordered, please contact the ACE Online Store team via the inquiry form or email (global.clientcare@acejpn.com) within <strong data-start="272" data-end="299" id="isPasted">seven (7) business days</strong> of receiving the product. When contacting us, please have the following information.</p><ul id="isPasted"><li><p>Order number &amp; purchase date (invoice)</p></li><li><p>Clear photos/videos of the defect</p></li><li><p>A brief description of the problem</p></li></ul><p>Returns are accepted <strong data-start="416" data-end="446" id="isPasted">only if the item is unused</strong> and all accompanying materials such as tags, boxes, and bags are included. If the return is due to a fault on our part, we will cover the return shipping costs.&#xA0;</p><p><br></p><h3 id><br></h3><h3 id="-1"><br></h3><h3 id="-2"><br></h3>

What Should I Do If I Receive a Defective Product?. We take great care to inspect all items before shipping. However, if you receive a defective item or an item that is different from what you ordered, please contact the ACE Online Store team via the

What should I do if the product I have just received seems defective?

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What should I do if the product I have just received seems defective?Updated 25 days ago