What should I do if the product I have just received seems defective?Updated 5 days ago

What Should I Do If I Receive a Defective Product?

If your order arrives damaged, faulty, or not as described, follow these steps:

1. Inspect the Product Immediately

• Check for visible damage or defects.

• Test the product (if applicable) to confirm the issue.

• Keep all original packaging, tags, and receipts.

2. Contact Customer Support

• Reach out to the seller or retailer as soon as possible.

• Provide:

  • Order number & purchase date

  • Clear photos/videos of the defect

  • A brief description of the problem

3. Request a Resolution

Most companies will offer one of the following:

• Replacement – A new, working product.

• Refund – Full reimbursement (may take 7–30 business days).

• Repair – If covered under warranty (common for electronics/appliances).

4. Return the Product (If Required)

• Follow the seller’s return instructions.

• Use tracked shipping and keep proof of return.

5. Escalate If Unresolved

If the seller does not respond or refuses to help:

• Dispute the charge via your payment method (credit card/PayPal).

• File a complaint with consumer protection agencies (FTC, BBB, or local authorities).