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<p>We&#x2019;re sorry, but we currently do not offer shipping to Japan, and in-store pickup within Japan is not available.<br data-start="236" data-end="239">Our products are only available for international delivery to selected countries outside of Japan.<br data-start="337" data-end="340" data-is-only-node>Thank you for your understanding.</p>

We’re sorry, but we currently do not offer shipping to Japan, and in-store pickup within Japan is not available.Our products are only available for international delivery to selected countries outside of Japan.Thank you for your understanding.

Do you ship to Japan or offer in-store pickup in Japan?

FAQs

Shipping & Delivery

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My order didn’t go through. What can I do?

My order has been declined – do I need to place a new order?

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Can I change my order after it is placed?

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What forms of payment does ACE accept?

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How do I order online at ACE Global?

Can you change the amount of my invoice?

Why was my order canceled?

Faulty Items

I'm shopping from a country different from the shipping destination. Why is the price different at checkout?

Why are prices higher for China-origin items shipped to the United States compared to other locations?

I can’t delete an item from my cart. What should I do?

I signed up for the newsletter but haven’t received the coupon. What should I do?

Online Purchase

How fast is the delivery?

Refusal of Delivery

I cannot find my country on the country selector. Can I still order from you?

Where do you ship my order from?

I received a damaged item

Missing items

What happens if my order is rejected by Chinese customs?

What should I do if the courier asks me to pay taxes and duties?

Do I need to pay taxes and duties to the courier upon delivery?

Customs & Taxes

Can you check the availability of a product in a local store?

How can I be notified if the product I want is back in stock?

Stock

What is the return policy?

Can I return a product that was bought during a sale?

Do I have to bear the return shipping costs?

What are the estimated return shipping costs? Are they similar to the shipping fee quoted on the website for orders below the free shipping threshold?

Do you ship to Japan or offer in-store pickup in Japan?Updated 15 days ago