Our customers typically receive their orders within 4–6 days after shipping. East Asian countries and North America usually receive orders in 4–5 days. Other regions typically receive orders in 5–6 days. Please note that customs delays may occasional
If you refuse delivery of your order, the refund amount will be calculated after deducting:. Round-trip shipping fees (based on regional rates below). Customs duties/taxes incurred during import. Regional Shipping Costs (% of item price). Refunds iss
If your country is not listed in the country selector, unfortunately, we’re currently unable to deliver to that location, often due to shipping restrictions with our courier partner (DHL).
Orders are shipped from Japan.
We’re very sorry to hear that your package did not arrive in perfect condition. In order for us to follow this up with our shipping partner, we kindly ask you to send photos of:. 1. The damaged item. 2. The inner and outer packaging
We’re very sorry to hear that you didn’t receive all the products that you ordered. In order for us to investigate further, we kindly ask for the following information:. 1. Which item(s) is missing. 2. If the package looked like it had been opened or
ACE Global Online Store partners with Global-e, a trusted cross-border e-commerce provider, to offer a seamless shopping experience for international customers. For international purchases, Global-e acts as the seller of record, securely managing you