What happens if my order is rejected by Chinese customs?Updated 23 days ago

ACE Global Online Store partners with Global-e, a trusted cross-border e-commerce provider, to offer a seamless shopping experience for international customers. For international purchases, Global-e acts as the seller of record, securely managing your payment and order fulfillment. Your order will be shipped by one of Global-e’s approved international carriers.

Global-e complies with Chinese government regulations when exporting goods. However, if the shipment is rejected by Chinese customs, the return shipping fee, duties, and any additional handling costs will be the responsibility of the customer.
In such cases, the refund amount may be adjusted after deducting the actual incurred costs.