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If your country is not listed in the country selector, unfortunately, we&#x2019;re currently unable to deliver to that location, often due to shipping restrictions with our courier partner (DHL).

If your country is not listed in the country selector, unfortunately, we’re currently unable to deliver to that location, often due to shipping restrictions with our courier partner (DHL).

I cannot find my country on the country selector. Can I still order from you?

FAQs

Shipping & Delivery

PROTECA Warranty

Other Brand Products

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Free Shipping Threshold & Shipping Fees

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My order didn’t go through. What can I do?

My order has been declined – do I need to place a new order?

Why should I set up an account?

How do I redeem a coupon code?

Can I change my order after it is placed?

Can I choose the currency that I prefer?

What forms of payment does ACE accept?

When will my credit card be charged?

How do I reset my account password?

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How can I cancel my order?

How do I order online at ACE Global?

Can you change the amount of my invoice?

Why was my order canceled?

Faulty Items

I'm shopping from a country different from the shipping destination. Why is the price different at checkout?

Why are prices higher for China-origin items shipped to the United States compared to other locations?

I can’t delete an item from my cart. What should I do?

Online Purchase

How fast is the delivery?

Refusal of Delivery

Where do you ship my order from?

I received a damaged item

Missing items

What happens if my order is rejected by Chinese customs?

What should I do if the courier asks me to pay taxes and duties?

Do I need to pay taxes and duties to the courier upon delivery?

Customs & Taxes

Can you check the availability of a product in a local store?

How can I be notified if the product I want is back in stock?

Stock

What is the return policy?

Can I return a product that was bought during a sale?

Do I have to bear the return shipping costs?

What are the estimated return shipping costs? Are they similar to the shipping fee quoted on the website for orders below the free shipping threshold?

I cannot find my country on the country selector. Can I still order from you?Updated 2 months ago