Missing itemsUpdated 9 days ago

We’re very sorry to hear that you didn’t receive all the products that you ordered.

In order for us to investigate further, we kindly ask for the following information:

1. Which item(s) is missing

2. If the package looked like it had been opened or tampered with, please send photographs of the outer packaging

Please click here to submit this information. We look forward to assisting you further once your query has been received.

Please note: Once your package is shipped, you will receive a DHL On Demand Delivery (ODD) email. If you choose to change the delivery address, leave the package with a neighbor, or use the "leave-at-door" option, please be aware that we cannot provide compensation in the event the package is lost or stolen after delivery under these circumstances.