At ACE Global Online Store, we strive to offer a seamless and secure shopping experience for our international customers. We partner with Global-e, a trusted cross-border e-commerce provider, to handle all international transactions and deliveries. W

<h2 data-end="101" data-start="82" id="isPasted"><strong data-end="101" data-start="82">Shipping Policy</strong></h2><table style="width: 100%;"><tbody><tr><td style="width: 100%; background-color: rgb(239, 239, 239);"><p data-end="197" data-start="103" style="margin-left: 20px;"><br><span style="color: rgb(0, 0, 0); font-size: 14px;">At ACE Global Online Store, we strive to offer a seamless and secure shopping experience for our international customers. We partner with Global-e, a trusted cross-border e-commerce provider, to handle all international transactions and deliveries.</span><span style="font-size: 14px;"><br></span></p></td></tr></tbody></table><p data-end="197" data-start="103"><br></p><p data-start="82" data-end="172" id="isPasted">We partner with world-class couriers such as&#xA0;<strong data-start="127" data-end="134">DHL</strong> to ensure fast and reliable delivery.<br><strong data-start="450" data-end="466">Kindly note:</strong> We are unable to deliver to <strong data-start="495" data-end="509">P.O. boxes</strong> or <strong data-start="513" data-end="535">military addresses</strong>.</p><p data-end="268" data-start="199">&#xA0;</p><h3 data-end="300" data-start="270" id="estimated-delivery-times">Estimated Delivery Times</h3><table data-end="605" data-start="301"><thead data-end="375" data-start="301"><tr data-end="375" data-start="301"><th data-end="344" data-start="301"><strong data-end="318" data-start="303">Area/Region</strong></th><th data-end="375" data-start="344"><strong data-end="373" data-start="346">Estimated Shipping Days</strong></th></tr></thead><tbody data-end="605" data-start="452"><tr data-end="528" data-start="452"><td data-end="496" data-start="452">Most East Asian countries &amp; North America</td><td data-end="528" data-start="496">4&#x2013;5 days</td></tr><tr data-end="605" data-start="529"><td data-end="573" data-start="529">Rest of World</td><td data-end="605" data-start="573">5&#x2013;7 days</td></tr></tbody></table><p data-end="714" data-start="607"><br></p><p data-start="174" data-end="282" id="isPasted">Products purchased through the Our Online Store may be shipped from multiple warehouses in Japan.&#xA0;</p><p id="isPasted">Please allow <strong>up to 5 business days</strong> for inter-warehouse transfers within Japan, and up to 7 additional days for international shipping, <em>provided there are no delays at customs</em>. Orders placed over a weekend or on a Japanese national holiday will be processed on the next business day, which may result in a longer delivery time.</p><p data-end="795" data-start="716">Once shipped, you will receive a confirmation email with a <strong data-end="794" data-start="775">tracking number</strong>.</p><p data-end="795" data-start="716">&#xA0;</p><h3 data-end="819" data-start="797" id="customs--duties">Customs &amp; Duties</h3><p>We primarily ship on a DDP (Delivery Duty Paid) basis&#x2014;this means that customs duties are included in the product price, providing a smoother and more convenient delivery experience.</p><p>However, for certain destinations, we may ship on a DDU (Delivery Duty Unpaid) basis. In these cases, you may be responsible for paying additional taxes or duties upon delivery, depending on your local customs regulations. This will be clearly indicated on the checkout page.</p><p>For customers in Korea, you will have the option to choose between DDP and DDU at checkout, depending on your preference.</p><p>Any applicable taxes or fees will be calculated based on your shipping address and displayed at checkout whenever possible.</p><p data-end="1005" data-start="820">&#xA0;</p><h3 data-end="1028" data-start="1007" id="important-notes">Important Notes</h3><p data-end="1105" data-start="1031">&#x30FB;Delivery may be delayed by customs clearance procedures in your country.<br>&#x30FB;Please respond promptly to any customs requests to avoid return shipments.<br>&#x30FB;In the event of a return due to unresponsiveness, <strong data-end="1298" data-start="1237">return and reshipment costs will be borne by the customer</strong>. <a rel="noopener" title="Refusal of Delivery" href="https://help.ace-bags.com/en-US/refusal-of-delivery-1374093" target="_blank" id="isPasted" class="fr-green fr-strong">See more information</a>.</p><p data-end="1105" data-start="1031">&#xA0;</p><h3 data-end="1325" data-start="1301" id="shipments-to-india">Shipments to India</h3><p data-end="1606" data-start="1326">To comply with Indian customs regulations, we require&#xA0;<strong data-end="1408" data-start="1380">KYC (Know Your Customer)</strong> documents for delivery.<br data-end="1435" data-start="1432">Please ensure the recipient&#x2019;s name and address at checkout match their ID. After ordering, contact our support team via live chat to receive instructions and assistance.</p><p data-end="1631" data-start="1608">Learn more about KYC:</p><p data-end="1696" data-start="1634"><a href="https://www.dhlindia-kyc.com/forms/faq.aspx" rel="noopener" data-end="1694" data-start="1634">DHL India KYC</a><br><a href="https://kyc.fedex.com/#/app-faq/0" rel="noopener" data-end="1762" data-start="1699">FedEx KYC (reference only)</a></p><p data-end="1696" data-start="1634">&#xA0;</p><h3 data-end="1325" data-start="1301" id="isPasted">Shipments to China</h3><p>Global-e complies with Chinese government export regulations. However, if your shipment is rejected by Chinese customs, please note the following:</p><p>Return shipping fees, import duties, and any additional handling charges will be the responsibility of the customer.</p><p>In such cases, your refund amount may be adjusted after deducting the actual incurred costs.</p><p><strong>We kindly ask customers shipping to China to ensure that all information is entered accurately and to comply with local import requirements.</strong></p><p><br></p><h3 data-end="1790" data-start="1764" id="delivery-limitations">Delivery Limitations</h3><p data-end="1847" data-start="1791">We currently <strong data-end="1822" data-start="1804">cannot ship to</strong> the following locations:</p><p data-end="2221" data-start="1849">Afghanistan<br>American Samoa<br>Belarus<br>Congo, Democratic Republic<br>Guam<br>Isle of Man<br>Japan*<br>Mali<br>Micronesia<br>Myanmar<br>Netherlands Antilles<br>Niger<br>Puerto Rico<br>Russia<br>Somalia<br>St Martin<br>Sudan<br>Turkmenistan<br>Ukraine<br>Virgin Islands (U.S.)<br>Wallis and Futuna Islands</p><p data-end="2332" data-start="2223">Note: Due to the situation in Ukraine, all international shipments to Russia are suspended until further notice.</p><hr data-end="2337" data-start="2334"><p data-end="2463" data-start="2339"><strong data-end="2413" data-start="2339">*For customers located in Japan, please visit our official Japan store <a href="https://store.ace.jp" title="ACE Japan Online Store" target="_blank">here</a>.</strong></p>

Shipping Information

Free Shipping Threshold & Shipping Fees (Local Currency). 2025.05 updated. Currency symbols follow international standards. ROW (Rest of World) uses $ (USD) as the default currency. European countries are displayed in € (Euros).

<p id="isPasted"><strong>Free Shipping Threshold &amp; Shipping Fees (Local Currency)</strong></p><table><thead><tr><th><strong>Country/Region</strong></th><th><strong>Free Shipping Threshold</strong></th><th><strong>Shipping Fee</strong></th></tr></thead><tbody><tr><td>United States</td><td>$330</td><td>$20</td></tr><tr><td>Taiwan</td><td>NT$6,400</td><td>NT$550</td></tr><tr><td>Hong Kong</td><td>HK$1,500</td><td>HK$110</td></tr><tr><td>Singapore</td><td>S$270</td><td>S$25</td></tr><tr><td>Malaysia</td><td>RM1,100</td><td>RM110</td></tr><tr><td>France</td><td>&#x20AC;220</td><td>&#x20AC;18</td></tr><tr><td>Australia</td><td>A$320</td><td>A$35</td></tr><tr><td>United Kingdom</td><td>&#xA3;180</td><td>&#xA3;15</td></tr><tr><td>Canada</td><td>C$290</td><td>C$25</td></tr><tr><td>Philippines</td><td>&#x20B1;12,800</td><td>&#x20B1;1,100</td></tr><tr><td>Switzerland</td><td>CHF190</td><td>CHF18</td></tr><tr><td>United Arab Emirates</td><td>AED1,000</td><td>AED70</td></tr><tr><td>China</td><td>&#xA5;1,900</td><td>&#xA5;150</td></tr><tr><td>South Korea</td><td>&#x20A9;240,000</td><td>&#x20A9;24,000</td></tr><tr><td>Germany</td><td>&#x20AC;220</td><td>&#x20AC;18</td></tr><tr><td>Oman</td><td>OMR110</td><td>OMR8</td></tr><tr><td>Saudi Arabia</td><td>SAR1,100</td><td>SAR70</td></tr><tr><td>Denmark</td><td>kr1,700</td><td>kr140</td></tr><tr><td>Mexico</td><td>MX$5,300</td><td>MX$400</td></tr><tr><td>Poland</td><td>z&#x142;1,100</td><td>z&#x142;75</td></tr><tr><td>Sweden</td><td>kr2,600</td><td>kr200</td></tr><tr><td>Qatar</td><td>QR1,000</td><td>QR75</td></tr><tr><td>Netherlands</td><td>&#x20AC;220</td><td>&#x20AC;18</td></tr><tr><td>Italy</td><td>&#x20AC;230</td><td>&#x20AC;18</td></tr><tr><td>New Zealand</td><td>NZ$380</td><td>NZ$38</td></tr><tr><td>Rest of EU</td><td>&#x20AC;220</td><td>&#x20AC;18</td></tr><tr><td>ROW (Rest of World)</td><td>$190</td><td>$25</td></tr></tbody></table><p><br><span style="font-size: 10px; color: rgb(204, 204, 204);">2025.05 updated.</span></p><h3 id="notes"><strong>Notes:</strong></h3><ul><li><p><strong>Currency symbols</strong> follow international standards.</p></li><li><p><strong>ROW (Rest of World)</strong> uses&#xA0;<strong>$ (USD)</strong> as the default currency.</p></li><li><p><strong>European countries</strong> are displayed in&#xA0;<strong>&#x20AC; (Euros)</strong>.</p></li></ul>

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